Reliable & Detailed:
Our Policies & Frequently Asked Questions
We value transparency and want you to feel confident in your journey with R&D Therapeutics. Our policies are reliable and designed to ensure you have a seamless experience throughout your treatment. Below, we've compiled answers to frequently asked questions to help you make informed decisions about your treatment.
Policies
OUR CANCELLATION POLICY
At R&D, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours' notice or miss their appointment will be charged according to the fee guide below. Please call or email the clinic directly to cancel within the 24-hour period.
- 24 hours or more before appointment = no cancellation fee.
- Less than 24 hours before appointment time = 50% cancellation fee.
- 2 hours or less before appointment time or no show = 100% cancellation fee.
Patients must arrive at their appointment with NO signs of communicable disease. If they have signs of COVID-19, patients can contact public health at 8-1-1, if direction on next steps is needed.Please fill out our online covid question air prior to your appointment.
Our Clinic recommends the use of personal protective equipment, including masks. Hand washing or hand sanitization upon arrival to the clinic.
Physical Distancing:
We encouraging patients to arrive on-time for their appointment and unaccompanied unless the patient requires parent/guardian, or needs assistance.
Physical distancing of 2 meters/6 feet should be maintained in clinic areas other than the treatment room, as best as possible within the practice setting.
Hand Hygiene:
Patients and practitioners clean their hands upon entry to the practice environment.
Manual Therapists wash their hands often, as appropriate.
Enhanced Cleaning:
All therapists and staff practice consistent cleaning/sanitizing protocols. Surfaces such as handles: doors, cabinets, faucets, fridge, microwave, etc., electronic devices and phones, arm rests of chairs, desks and table surfaces are cleaned and disinfected frequently.
Treatment rooms (table, table levers, lotion bottles, hydrotherapy supplies, etc.) are thoroughly cleaned after every patient.
Professional Obligations:
Therapists are reminded daily that if they exhibit signs of a communicable disease or are awaiting COVID test results, they must not provide in-person care or be present in clinic settings with other staff and patients.
FAQs
We direct bill through Telus Health, Pacific Blue Cross, Medavie, Sunlife and ProviderConnect. Companies include but are not limited to, Canada Life, Chamber of Commerce, Desjardins, Equitable Life, GroupSource, Industrial Alliance, Manulife and Green Shield. If you do not see your benefits provider, call or email the clinic and we would be happy to let you know if we can direct bill for you.
Cash, Debit or Credit. E-Transfers are accepted if received before scheduled time of appointment.
Free parking can be found in the underground parkade. The first driveway after Nelson Ave off Austin Ave (under BMO Bank), as well as limited spaces off Ridgeway Ave.
Low Back Pain, Sports Injuries, Pregnancy, Whiplash, Headaches, Carpal Tunnel Syndrome, Fibromyalgia, Multiple Sclerosis (MS), Osteoarthritis, Plantar Fasciitis, Stress Release, Temporomandibular Joint Disorder (TMJ),
for more information please visit: https://rmtbc.ca/rmt-and-you/conditions-treated/
Osteopathy is a safe and effective patient centered manual therapy which works in combination with the individuals own homeostatic mechanisms to help restore balance and optimal health. It works with the understanding that the way the body is able to function is inseparable from the way it is structured.
All aspects of the body must work together to maintain health and the osteopathic approach is able to address the person as a whole to improve not only structure and therefore function but overall health and wellbeing.
Osteopathic Practitioners support the body’s ability to restore and maintain health by using skilled palpation and manual techniques to influence muscles, joints, nerves, connective tissue, circulation and internal organs.
for more information please visit: https://www.osteopathybc.ca/