Reliable & Detailed:
Our Policies & Frequently Asked Questions

We value transparency and want you to feel confident in your journey with R&D Therapeutics. Our policies are reliable and designed to ensure you have a seamless experience throughout your treatment. Below, we've compiled answers to frequently asked questions to help you make informed decisions about your treatment.

Policies

OUR CANCELLATION POLICY

At R&D we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged in accordance to the below fee guide. Call or email the clinic directly to cancel within the 24 hour period.

  • 24 hours or more before appointment = no cancellation fee.
  • Less than 24 hours before appointment time = 50% cancellation fee.
  • 2 hours or less before appointment time or no show = 100% cancellation fee.

Patients must arrive at their appointment with NO signs of communicable disease. If they have signs of COVID-19, patients can contact public health at 8-1-1, if direction on next steps is needed.Please fill out our online covid question air prior to your appointment.
Our Clinic recommends the use of personal protective equipment, including masks. Hand washing or hand sanitization upon arrival to the clinic.

Physical Distancing:
We encouraging patients to arrive on-time for their appointment and unaccompanied unless the patient requires parent/guardian, or needs assistance. 
Physical distancing of 2 meters/6 feet should be maintained in clinic areas other than the treatment room, as best as possible within the practice setting.

Hand Hygiene:
Patients and practitioners clean their hands upon entry to the practice environment.
Manual Therapists wash their hands often, as appropriate.

Enhanced Cleaning:
All therapists and staff practice consistent cleaning/sanitizing protocols. Surfaces such as handles: doors, cabinets, faucets, fridge, microwave, etc., electronic devices and phones, arm rests of chairs, desks and table surfaces are cleaned and disinfected frequently.
Treatment rooms (table, table levers, lotion bottles, hydrotherapy supplies, etc.) are thoroughly cleaned after every patient.

Professional Obligations:
Our therapists are reminded daily that if they are exhibiting signs of a communicable disease or if they are waiting for a COVID test result, they must not provide in-person care and should not be in attendance at clinics or other practice settings where other staff and patients are present.

https://www.cmtbc.ca/wp-content/uploads/2023/06/2023-06-Interim-Guidelines-for-Return-to-Practice-COVID-19.pdf

FAQs

We direct bill through Telus Health as well as Pacific Blue Cross, Medavie, Sunlife and ProviderConnect

Cash, Debit or Credit. E-Transfers are accepted if received before scheduled time of appointment.

Free parking can be found in the parkcade off Austin Ave (beside BMO Bank), as well as limited spaces off Ridgeway Ave.

Low Back Pain, Sports Injuries, Pregnancy, Whiplash, Headaches, Carpal Tunnel Syndrome, Fibromyalgia, Multiple Sclerosis (MS), Osteoarthritis, Plantar Fasciitis, Stress Release, Temporomandibular Joint Disorder (TMJ), 

for more information please visit: https://rmtbc.ca/rmt-and-you/conditions-treated/

Osteopathy uses hands-on techniques to relieve musculoskeletal pain, improve mobility, improve posture, and support the body's natural healing processes.

for more information please visit: https://www.osteopathic.bc.ca/